Terms & Conditions

1. Agreement to Terms

By accessing or using the services of Supreme Tech, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services

Supreme Tech provides computer repair, mobile device repair, data recovery, managed IT services, and related technology services. Service descriptions, pricing, and availability are subject to change without notice.

3. Service Estimates

All estimates are provided in good faith based on initial assessment. Final charges may vary based on:

• Additional issues discovered during service
• Parts availability and pricing
• Complexity of repairs beyond initial diagnosis
• Customer-requested changes or additions

We will contact you for approval before proceeding with work that exceeds the original estimate by more than 15%.

4. Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, credit cards, and financing (where available)
• A diagnostic fee may apply and is typically credited toward repairs
• Deposits may be required for parts orders
• Devices will not be released until payment is received in full

5. Warranties

Parts Warranty: New parts installed by Supreme Tech are warranted against defects for 90 days from installation date.

Labor Warranty: Our workmanship is warranted for 90 days. If a repair fails due to our work, we will correct it at no charge.

Warranty Exclusions: Warranties do not cover damage from accidents, misuse, unauthorized modifications, power surges, liquid damage, or normal wear and tear.

6. Data and Liability

• Customers are responsible for backing up data before service
• Supreme Tech is not liable for data loss during repairs
• We take reasonable precautions but cannot guarantee data preservation
• Confidential data should be removed before device drop-off when possible

7. Abandoned Equipment

Devices not picked up within 30 calendar days of Supreme Tech notifying the customer that the device is ready may be considered abandoned. Upon abandonment, Supreme Tech reserves the right to recycle, dispose of, or repurpose the device and any accessories, parts, drives, or storage media left with it. All service fees, diagnostic fees, parts fees, and labor fees remain due in full. No refund will be issued for completed work or services already performed.

For full details — including data recovery retention periods, customer responsibilities, and warranty alignment — see our Return, Pickup & Data Recovery Policy, which controls in the event of any conflict with older language in this document.

8. Managed IT Services

For managed IT service agreements:

• Monthly fees are billed in advance
• Minimum contract terms may apply
• Termination requires 30 days written notice
• Service level agreements (SLAs) are defined in individual contracts

9. Limitation of Liability

Supreme Tech's liability for any claim arising from services provided shall not exceed the amount paid for those services. We are not liable for indirect, incidental, consequential, or punitive damages.

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Supreme Tech and protected by intellectual property laws.

11. Third-Party Software

We may install or recommend third-party software as part of our services. Such software is subject to its own license terms. Supreme Tech is not responsible for third-party software performance or updates.

12. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes will be submitted to binding arbitration in San Bernardino County, California.

13. Governing Law

These terms are governed by the laws of the State of California without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

15. Contact Information

For questions about these Terms & Conditions:

• Email: [email protected]
• Phone: (840) 999-1034
• Address: 11830 Sebastian Way, Ste 103, Rancho Cucamonga, CA 91730