Managed IT Services
quoted monthly IT management for businesses. No surprise bills, no nickel-and-diming.
All plans billed monthly per user. Minimum 5 users for Basic, 10 users for Enterprise. On-site visits billed separately on Basic plans.
Best for: Small offices, 5–15 users
Best for: Growing businesses, 10–30 users
Best for: Established businesses, 25–100 users
Service Add-Ons
Enhance any plan with these optional add-ons to get exactly the level of coverage you need.
Emergency Response
Priority response may be available; timing depends on diagnosis, parts availability, repair complexity, and device condition.
After-Hours Support
Evening and weekend IT support for critical business needs.
Security Monitoring
Real-time security event monitoring and alerting for your systems.
Backup Storage Expansion
Additional cloud backup storage for eligible Backup & DR plans.
Priority Response SLA
Priority response terms depend on the managed-services plan.
Compliance Audit
Full IT compliance audit with documentation for HIPAA, SOC 2, or PCI DSS.
AI Workflow Add-On
Add custom automation workflows to an AI Automation plan.
Staff Security Training
Live cybersecurity awareness training scoped to your team's needs.
Pricing FAQ
Are there setup fees for managed IT?
Onboarding scope and any setup fees depend on your systems and service plan. Contact Supreme Tech to confirm the assessment, documentation, deployment work, and pricing before proceeding.
Can I mix and match tiers for different users?
Yes. We can accommodate mixed environments where, for example, your power users are on Professional and occasional users are on Basic. We'll quote this per user group.
Do you require annual contracts?
Most services are month-to-month with a 30-day cancellation notice. Annual prepay is available at a 10% discount. AI deployment projects may require a milestone-based payment schedule.
What is your response time for managed clients?
Standard: 4-hour response for critical issues, 1-business-day for non-critical. With Priority SLA add-on: 1-hour response guaranteed. Emergency add-on available for after-hours.
Is data recovery guaranteed?
No. Recovery success depends on the type and extent of damage. No Data, No Fee applies to eligible data-recovery services. An evaluation is performed first to assess the likelihood of recovery; diagnostic fees may apply depending on the service and case.