Return, Pickup & Data Recovery Policy

This policy governs how Supreme Tech handles device pickup after repair or service completion, retention of recovered data after a data recovery case is closed, refund eligibility for completed or initiated services, and customer responsibilities throughout the service process.

It applies to all service categories Supreme Tech provides, including computer repair, mobile device repair, data recovery, managed IT services, network support, cybersecurity, cloud, software, and related technology services at:

Supreme Tech
11830 Sebastian Way, Ste 103
Rancho Cucamonga, CA 91730
Phone: (840) 999-1034
Email: [email protected]

When Supreme Tech notifies a customer that a device is ready for pickup — by phone call, text message, or email — the customer must retrieve the device within 30 calendar days of that notification.

If the device is not picked up within 30 days of notification:

• The device may be considered abandoned by Supreme Tech.
• Supreme Tech reserves the right to recycle, dispose of, or repurpose the device and any accessories, parts, drives, or storage media left with it.
• No prior additional notice is required once the initial pickup notification has been sent.
• All service fees, diagnostic fees, parts fees, labor fees, and any other approved charges remain due and payable in full, regardless of whether the device is retrieved.
• No refund will be issued for completed work, services already performed, parts ordered, or storage media used.

Supreme Tech is not liable for the condition, loss, or destruction of any abandoned device or its contents after the 30-day window has passed. Customers are advised to maintain their own data backups and to retrieve devices promptly upon notification.

Devices will not be released until all outstanding balances are paid in full. Partial payment does not release any hold on the device.

When data recovery is completed and Supreme Tech notifies the customer that recovered data is available for retrieval — by phone call, text message, or email — the customer must claim the recovered data within 15 calendar days of that notification.

If the customer does not claim the recovered data within 15 days of notification:

• The recovered data may expire and be permanently deleted from Supreme Tech's systems and any temporary storage used during the recovery process.
• The data recovery case will be considered closed.
• Supreme Tech is not responsible for retaining, restoring, or re-performing the recovery of expired data.
• No refund will be issued for data recovery services performed, because the service work — including engineering labor, equipment use, and recovery attempt — was successfully completed.
• All data recovery fees, diagnostic fees, and approved charges remain due and non-refundable.

Supreme Tech stores recovered data solely for the purpose of customer retrieval. We do not retain, access, sell, or use customer data beyond what is required to perform the recovery service. See our Privacy Policy for full details on how we handle data.

The following fees are non-refundable once the associated work has been started or completed:

• Diagnostic fees — covers evaluation, assessment, and technician time regardless of outcome.
• Labor fees — covers time spent on repair, recovery, configuration, or service work.
• Parts fees — ordered or installed parts cannot be returned or credited once they have been handled or installed.
• Data recovery fees — based on engineering labor, equipment use, and the recovery attempt or service performed. These fees are assessed on the basis of work performed, not solely on whether the customer later chooses to claim or retain the recovered data.
• Shipping fees — non-refundable once shipment is initiated.
• Setup, configuration, and service fees for managed IT, cybersecurity, network, cloud, or software services — non-refundable once service delivery has begun.

Deposits may be applied toward approved services and parts costs as outlined in the service agreement or work order. Deposits are non-refundable if the customer cancels after parts have been ordered or work has begun.

Customer-side failures: If a customer fails to provide required passwords, BitLocker keys, encryption keys, external drives, device authorization, payment, or pickup/response within required timeframes, no refund is owed for work already performed or resources already committed.

Customers agree to the following responsibilities when using Supreme Tech's services:

• Accurate contact information: Customers must provide current and accurate phone number, email address, and mailing address, and must update Supreme Tech if this information changes during the service period.
• Responsiveness: Customers must respond promptly to calls, text messages, and emails about the status of their service, device, or data recovery case. Failure to respond does not extend timeframes or waive fees.
• Timely pickup: Customers must pick up devices within 30 calendar days of notification that service is complete. Customers must claim recovered data within 15 calendar days of notification.
• Required credentials: Customers must provide all required passwords, PINs, encryption keys, BitLocker recovery keys, Apple ID credentials, administrator access, or other authorizations needed to perform the requested service. Failure to provide required credentials may delay service or prevent completion, and does not create an entitlement to a refund.
• Data backup: Customers are strongly encouraged to back up all personal data, photos, files, and media before dropping off or shipping any device for service. Supreme Tech is not liable for data loss during the service process.
• Device condition disclosure: Customers should disclose known issues, prior repairs, water damage history, or relevant information about the device at the time of drop-off to assist accurate diagnosis and service.

Supreme Tech provides a 90-day parts warranty on new parts installed by our technicians, and a 90-day labor warranty on our workmanship. These warranties are subject to the following conditions and exclusions:

The warranty does not apply to:

• Abandoned or unclaimed devices — any warranty is void upon device abandonment under Section 2 of this policy.
• Liquid damage, including moisture, spills, or submersion occurring after service.
• Physical impact damage, drops, or cracks occurring after service.
• Misuse, negligence, or use contrary to manufacturer guidelines.
• Unauthorized repairs or modifications performed by a third party after Supreme Tech's service.
• Customer-caused damage, including power surges, improper charging, or use of incompatible accessories.
• Normal wear and tear over time.
• Software issues introduced after service completion.

For full warranty terms, see our Terms & Conditions.

7. Dispute Resolution & Governing Law

Any disputes arising from this policy or Supreme Tech's services shall first be addressed through good-faith discussion. If a resolution cannot be reached, disputes will be submitted to binding arbitration in San Bernardino County, California. This policy is governed by the laws of the State of California without regard to conflict of law principles.

8. Contact Us

Questions about this policy? Contact us directly:

• Phone: (840) 999-1034
• Email: [email protected]
• Address: 11830 Sebastian Way, Ste 103, Rancho Cucamonga, CA 91730
• Hours: Monday–Saturday, 10AM–7PM. Sunday closed (virtual assistance available 24/7).